Frequently Asked Questions
Everything you need to know about shopping with NYDJ, from finding your perfect fit to tracking your order.
How do I find my correct size with NYDJ?
To get the most out of our Lift Tuck® Technology, we recommend ordering one size smaller than you normally wear. If you are typically a size 10, try a size 8 for the perfect fit.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy?
We offer free returns on all domestic orders within 30 days of purchase. Items must be in their original condition, unworn, and with all tags still attached.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna.
How should I care for my NYDJ denim?
To preserve the fit and color of your jeans, we recommend machine washing them in cold water with like colors and line drying. Avoid using high heat in the dryer to maintain the elasticity.